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US Bank Support Ticket - everything

US Bank Support Ticket

everything

Created By: KellyD's Picture KellyD Last Reply: KellyD's Picture KellyD
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 0

My husband and I just opened a new account with US Bank and I finally know what the US stands for...useless and shitty. We weren't immediately offered a temporary debit card. No one was there that could help us set up an IRA account. Later, after attempting to set up mobile banking and accidentally forgetting our new password, I tried customer service to reset our password but was told I had to go into the bank to request a temporarycard/pin. Just left the bank after being told to issue a temporary card/pin would then delay receiving the real debit cards/pins. So basically we're locked out of mobile banking with no solution until whenever the debit cards arrive. In short, I already hate this bank, their outdated ways, and their ridiculous excuse for customer service. Too bad we HAVE to bank with them due to geography.


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