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US Bank Support Ticket - Inglewood, California - contour card

US Bank Support Ticket - Inglewood, California

contour card - Accounts

Created By: eva85's Picture eva85 Last Reply: eva85's Picture eva85
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: N/A Replies: 0
Product: Accounts

I've been trying to explain a deposit that was made over a week ago to a lady on the phone. She explained to me I had to submit certain docments. I asked if there was a phone number I could call to speak directly to risk management. She said no only email. So I submitted my documents by taking pictures and emailing them. I walk into a branch today to resubmit the papers to be sure they got them. The lady first off told me they don't have no info on the contour card. Which I find dumb. It's their f'n product. Then she aske. Me to explain what happened. She then tells I lost her. I tried explaining again and the rudely stopped me and said what do you want me to do. I told her, fax my papers in. And she didn't. What she did was call the people I spoke with and told them I had no ownership of the tax papers and nothing proved that I was on there. My kids were on there with my last name and my address. Even if it's not fixable she shouldn't down talk to people. She didn't even want to help me fax the paper cause I have the contour card?

I couldn't even take out a certain amount of cash without it being considered a cash advance with a fee. Wtf?? Its my money!
My daughter was about to play with the sign tablet when she yanked it away and said you can't play with that. How about I'm sorry little one, we can't play with that.

This branch was at the Inglewood branch,ca. I have never been treated like this at a bank.


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