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US Bank Complaint - us bank, fraud department run around, money held hostage - Checking account
US Bank Complaint

US Bank Complaint

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us bank, fraud department run around, money held hostage - Checking account


Early in december I ordered new checks from us bank , the checks never arrived because they were stolen and later used to create a counterfeit check. Upon notification from the bank of over draft I called the fraud department, had the bank account frozen, a new one created and they sent me new checks only those were stolen as well. This time the checks were used and cashed. Again I got an over draft notification and went directly to the bank. When I got there I was was detained and treated like a criminal as if I did it. Once we got past that, I filled out two sets of paperwork on the checks, got two police reports and gave it to the bank. They have since asked me to refill out the paperwork twice, have frozen my account and it has now been 7 weeks and they have not released my money to me. I'm told when and ND if they approve my paperwork it will take up to an additional 90 days to get my monet back. Meanwhile $25 charges are posting to the negative balance on my account every 2 weeks and their collectionsite department is calling me to give them their money back. Worst experience I have ever had with a bank. If and when I get my money back I am closing my account and will tell anyone considering an account with us bank to run the other way.


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