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US Bank Complaint - Word to the wise. stay away from US Bank.
US Bank Complaint

US Bank Complaint

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Word to the wise. stay away from US Bank.


Word to the wise. Stay away from #USBANK. They set a new low for worst customer service.

5 Years ago I bought a property out of state. I hired a contractor to make repairs. The contractor brought all the materials up to the front of a local Home Depot-like store (Menard's) and I made a payment to the sales associate via phone. The contractor then convinced the sales person to put the card on file for his contractor account. He then began to use the card on other jobs. We were running about $1M a month on the card for materials in 17 states and did not catch $40k in charges over a 4 month period. When we realized the error we filed a police report in Orange County and reported to #USBANK. #USBANK assigned a customer service rep who immediately began working on ways to deny our claim, probably because of the size. It took a month for the police report to make it to the out of state police department. The rep from #USBANK was the first to make contact with the detective and informed them that because we had hired the contractor #USBANK believed it was a civil issue. The rep then contacted me and said because the police believe it was a civil issue they were denying my fraud claim and would not reimburse the charges. I spent 2 years talking with different reps at #USBANK with no luck. They have by far the worst customer service of any bank I have ever seen. I paid off $33k of the charges prior to realizing the error and not only did they deny my fraud claim they charged off the remaining $7k that was on a business card and then went after me personally. Whatever you do stay away from #USBANK. #usbankisaweful #usbankworstservice


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