US Bank Complaint

US Bank Complaint

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Unfriendly Bank Manager of BEACHWOOD, OHIO branch unwilling to help


I needed to have a document notarized and went to US Bank , Beachwood, Ohio branch. However, I made a mistake of signing the document ahead of time and the branch manager Ray Mahoney refused to notarize my document. I offered him to sign another piece of paper so he could verify that it was my signature on the document. He still refused. I've been a customer of US Bank for almost 29 years and certainly did not expect an unfriendly treatment like that. Most reputable businesses I've dealt with always look for ways to help their customers. So, just for the heck of it, I made a photocopy of the signed document and went to two other financial institutions where I have accounts. In both places the managers cheerfully notarized the documents after asking me to sign a piece of paper to validate the signature.

Banks are dime a dozen in today's marketplace and one bad apple will definitely cause me to throw away the whole basket. There's no reason to stay with a bank that is not willing to help a customer of 29 years. Thankfully there are so many good options today.


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