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US Bank Complaint - US Contour Card - U.S. Bank
US Bank Complaint

US Bank Complaint

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US Contour Card - U.S. Bank


The absolute worst experience I have had with banking thus far. The Contour card is detached from the US Bank ing Branch so anyone working at a branch is unable to assist you. All they can do is call the same number that you can on the back of your card. Most tellers are unsure of what a contour card is and how to set one up.
The total allotment allowed to be withdrawn per day is $1000 dollars, sure fine, but when you want to cancel your card and withdraw the remaining sum in full you're unable to. You must withdraw one thousand dollars a day in cash from an atm (in twenties I might add) so as not to be charged a cash advance teller fee ( $3 a transaction).
I tried to withdraw one thousand in cash prior to flying out for a four month long backpacking trip and the ATM froze up, and would not give me my money. I went inside the branch for assistance and neither the teller or branch manager knew what to do. They tried to withdraw money for me on their ATM in the back but it wouldn't work either. We called the number on the back of the card and she said that my balance was one thousand less than it should have been: aka somehow I magically must have received my money. This was five days ago and I still haven't been given my money back for an error that was not my fault. This card is not even worth of bottom shelf. It should not be looked into even for young teens learning about banking. Please choose something else.


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