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US Bank Complaint - US BANK - ONLINE BANKING FAILURE WITH NEW INTERFACE - online banking
US Bank Complaint

US Bank Complaint

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US BANK - ONLINE BANKING FAILURE WITH NEW INTERFACE - online banking


For over a year, since US Bank went to its new online banking interface, there have been an alarming amount of issues that US Bank and in particular, its I.T, Department refuses to admit to. If you try to cancel or change a payment, a pop up arises announcing a "Builder Executive Error" and you cannot make any changes. Numbers disappear and reappear onto the wrong account. US Bank made an erroneous payment of over 26,000 dollars to Time Warner Cable from my wife's account and continued to insist it was user error. It was ludicrous. The I.T. Department has built a moat around itself and they are impenetrable. Customer Service is arrogant, gets caught in lies, and then tries to cover their tracks like an adolescent caught copying homework. It is sad that a stellar Midwest corporation has sunk so low. They are no longer representative of the ethics and honesty so inherent in their base of operations, Minnesota and Wisconsin.


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