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US Bank Complaint - Customer service???? Seriously?????
US Bank Complaint

US Bank Complaint

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Customer service???? Seriously?????


I see that US bank has a 1 star rating for customer service on consumer reports%u2026 I totally understand why now.

I am a 67 year old grandmother, and have been a customer of US Bank for years. My only income these days is social security, and I can%u2019t afford to just let USBank keep the $467. that they have lost, because they don%u2019t want to take the time to put it back in my checking account.
I paid my house payment on the 3rd of this month through bill pay, and the payment went to my USBank credit card which had a $0. Balance. (not sure how the credit card got on my billpay list%u2026 I didn%u2019t put it there and it has the same name as the house payment) I realized what had happened and called (2 hr. phone call) in an attempt to get it straightened out. At that time I was assured that the matter was taken care of and the money would be back in my checking account in time to keep my house payment from being late on the 12. That did not happen, although I saw that they money was removed from my credit card so that I no longer have access to that money. It was not returned to my checking account so that I was forced to take money out of my savings to pay my house payment.

On the following Wednesday 17th, I called again (another 2 hour phone call) and was finally assured that the matter was taken care of and the money would show up in my account that day, but definitely no later than Friday. That also did not happen.

At the end of day on Friday, I called again (2 hours) and was passed around from USBank customer service to USBank bill pay to USBank credit card services. Everyone says it is the other departments fault and they can%u2019t (don%u2019t want to be bothered to ) fix it%u2026 so they transfer me%u2026 sometimes without warning. Stephanie with USBank bill pay even hung up on me.

I then started trying to speak to a supervisor%u2026 and after a couple of unsuccessful attempts I was told that a supervisor didn%u2019t have the time to talk to me Friday, but would call me back on Monday%u2026 I%u2019m still waiting. I attempted to make another call today (Monday) and spoke to Sue%u2026 who would not put a supervisor on the line and told me that I would have to wait until Friday to have access to my money. She was very sorry%u2026 but I am still tough out of luck. Although I have been given 4 dates that this money would enter my account... now I have to wait until Friday and if it's still not there I have another 2 hour phone call to look forward to... and I still don't have access to my money.


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