US Bank Consumer Complaints All Reviews

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US Bank Reviews

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  • Horrible Customer Service



    POOR CUSTOMER SERVICE – POOR FOLLOW-UP ONGOING DOCUMENTATION On 2/10/17 I called the credit card help line to inquire why I had received a credit card I did not ask for. I was greeted by an automated response telling my all agents were busy. 8 minutes later my call was answered. The agent began speaking before the connection was complete so I got a monotone garble and ‘what is your account number’. No hello. No how can I help you. No my name is. Just robotic ‘what is your account number’? Mind you it’s already been types in. Before I waited... More...
    (Credit Cards, Finance, Banks)
    maplocica's Picture   maplocica    0 Comments   Comments
  • us bank, fraud department run around, money held hostage



    Early in december I ordered new checks from us bank, the checks never arrived because they were stolen and later used to create a counterfeit check. Upon notification from the bank of over draft I called the fraud department, had the bank account frozen, a new one created and they sent me new checks only those were stolen as well. This time the checks were used and cashed. Again I got an over draft notification and went directly to the bank. When I got there I was was detained and treated like a criminal as if I did it. Once we got past that, I filled out two sets of paperwork on the... More...
    (Credit Cards, Finance, Banks)
    Staceyh's Picture   Staceyh    0 Comments   Comments
  • USBank, 2290 South Parker Rd. Aurora, CO



    I have banked with USBANK (formerly Bank Western) for 55 years. We have several accounts with them and have an average balance in total of 200,000.00 to 300,000.00 each month. When asked for a print out of activity on my account (Past the 3 month cutoff) they informed me it would be a charge of $6.00 per month. I am not a banker, however I know by them using my money, they are more than covering the cost of the paper and the ink (as the branch manager told me). LESS than satisfied with the manager and the customer service I received today. Planning on closing accounts and taking my money... More...
    (Credit Cards, Finance, Banks)
    Kylel's Picture   Kylel    0 Comments   Comments
  • Worst bank ever.



    I am tired of banks taking money, wrongfully, and pretending like they are doing you a favor. I opened a College Checking account with them 3 years ago in order to handle financial aid, first year went fine, then they started tacking on hidden fees, and started overdrafting me for things I never even bought. They refuse to even talk to be about it, all I receive is some rehearsed script about "how I should know the rules of OverDrafts." But as you can tell, this isn't really about overdrafts... They have started taking up being rude and bumptious to me, and anytime I... More...
    (Credit Cards, Finance, Banks)
    Cadwen's Picture   Cadwen    1 Comments   Comments
  • Balance Inquiry Fees



    My complaint is that if U.S Bank is going to suddenly charge me $2.50 for a BALANCE INQUIRY at a Kwik Trip which I have done hundreds of times before with no fee, then you should at the very LEAST pop up a message that says 'Hey by the way we changed our policies and didnt say it directly in our new policy changes but we're going to be taking the last $15 you have for looking at your balance and double checking in confusion and disbelief.' I'm living really tight right now from paycheck to paychecl so thanks for stealing the last of the money I had for food for 9 days... More...
    (Credit Cards, Finance, Banks)
    gopolo14's Picture   gopolo14    0 Comments   Comments
  • US Contour Card



    The absolute worst experience I have had with banking thus far. The Contour card is detached from the US Banking Branch so anyone working at a branch is unable to assist you. All they can do is call the same number that you can on the back of your card. Most tellers are unsure of what a contour card is and how to set one up. The total allotment allowed to be withdrawn per day is $1000 dollars, sure fine, but when you want to cancel your card and withdraw the remaining sum in full you're unable to. You must withdraw one thousand dollars a day in cash from an atm (in twenties I might... More...
    (Credit Cards, Finance, Banks)
  • Can't input data on accounts opened!



    I have nothing but trouble with U.S. Bank and here to tell you to use another back. They are all very incompetent to do their job which just included listing my cell phone # as a cell phone # and therefore couldn't transfer funds to my daughters U.S. Bank student account by using the online app on my IPhone 6! This is the last straw, all they are capable of is screwing up basic information and trained to tell excuses and never hold themselves accountable for screwing up ALL the time!!! No joke here, I never post reviews but this bank is pathetic and we are closing 4 accounts and... More...
    (Credit Cards, Finance, Banks)
  • Western Union Transaction



    Until I had this incident and decided to complain, I didn't realize the very large number of complains that had been submitted already, now I see why. A teller (or manager) by the name Lindsay Leone at the IDS Center in Minneapolis fails to include a test question and answer on a western union transaction despite the fact that I provided the information, and instead of making me know that the system is not letting her put in that information, she ignores it and processes the request. When I finally notice it, she tries to put the blame on me. To make matters worst, another teller and... More...
    (Credit Cards, Finance, Banks)
    Takum's Picture   Takum    0 Comments   Comments
  • US Bank SUCKS



    This bank consistently nickel and dimes it's customers for any and every little thing. Don't even bother calling customer service because they cannot do anything for you! It's a waste of your time. Do yourself a favor and go to a bank that doesn't have to rip off all it's little customers in order to stay afloat with the big guys. Every thing about this bank is antiquated and there is no effort for genuine customer satisfaction. More...
    (Credit Cards, Finance, Banks)
  • DISSAPPOINTED!



    I have been a US Bank customer for over 30 years. My daughter recently went to the location in Des Peres, MO with a complaint about fees being charged to her account. When she spoke to someone on the phone, they admitted that they screwed up setting up her account in the beginning, but said a branch manager had to be contacted to straighten it out. We met with the manager and he basically put the blame on my daughter for not contacting them previously and would only refund $50 of the $450 in charges. This is the worst bank I've ever dealt with and will be closing out all of my... More...
    (Miscellaneous)
    Siemers's Picture   Siemers    0 Comments   Comments
  • EXTREMELY poor business etiquette



    To whom it may concern: This letter is to complain about customer service I recently received from US Bank located at: 2150 Chatsworth Blvd, San Diego, CA. I recently opened a Small Business Checking Account. Upon opening the account, it was explained to me that all checks deposited for the first 30 days will be subject to a 5 day hold. I was asked if I would like “Over Draft Protection”. My reply was “No, if the money is not available to me, I don’t want to be able to spend it”. Reason being, I refuse to pay a fee, to utilize money that I don’t... More...
    (Miscellaneous)
    jessicanehez's Picture   jessicanehez    0 Comments   Comments
  • Word to the wise. stay away from US Bank.



    Word to the wise. Stay away from #USBANK. They set a new low for worst customer service. 5 Years ago I bought a property out of state. I hired a contractor to make repairs. The contractor brought all the materials up to the front of a local Home Depot-like store (Menard's) and I made a payment to the sales associate via phone. The contractor then convinced the sales person to put the card on file for his contractor account. He then began to use the card on other jobs. We were running about $1M a month on the card for materials in 17 states and did not catch $40k in charges over a 4... More...
    (Credit Cards, Finance, Banks)
    24host's Picture   24host    0 Comments   Comments
  • US Bank mortgage - IRRESPONSIBLE



    U.S. Bank sent my mortgage refund check to my ex-husband, and he was able to cash it, because they made the check out incorrectly. I realize that they are not responsible for my dishonest ex-husband, but they are responsible for making the check payable to both of us since I am on the loan also. I should have had to sign the check too. I also made double payments, and instead of paying my principle down, they used it for the next month, so that they could take out over $1000 in interest. DISHONEST More...
    (Credit Cards, Finance, Banks)
    cathyposey3's Picture   cathyposey3    0 Comments   Comments
  • Frustrated & Irritated



    US Bank is the worst bank company ever!! In 2012 I was sent a letter by some lawyers that I needed to pay some fees. I paid the fees and was sent a letter with my paid status and a $0 balance. 6 months later in 2012, I was contacted by other lawyers that I was being sued from US Bank for the same thing! I am glad that I kept a copy of my payment and faxed over the $0 balance. It's been three years later and different lawyers are calling me about the same thing of US Bank!! I am seriously getting irritated every time they call. I tried going to be bank but they don't have any... More...
    (Credit Cards, Finance, Banks)
    xiomapuq's Picture   xiomapuq    0 Comments   Comments
  • Horrible Customer Service



    I was trying to get help with my verification of my mortgage history on 3 separate occasions. Each time I was told they were sending it out. After two weeks of not receiving it, I called back to speak with someone about it. I was told they were waiting on a $20 payment. A payment they never once mentioned to me. I told them I could pay it over the phone. They advised they could only take a personal check. This is a bank, that could not use their own debit card to process a payment. I explained that the loan I was doing was on hold because of this taking so much time. They... More...
    (Credit Cards, Finance, Banks)
    MikeMack15's Picture   MikeMack15    0 Comments   Comments
  • US BANK - ONLINE BANKING FAILURE WITH NEW INTERFACE



    For over a year, since US Bank went to its new online banking interface, there have been an alarming amount of issues that US Bank and in particular, its I.T, Department refuses to admit to. If you try to cancel or change a payment, a pop up arises announcing a "Builder Executive Error" and you cannot make any changes. Numbers disappear and reappear onto the wrong account. US Bank made an erroneous payment of over 26,000 dollars to Time Warner Cable from my wife's account and continued to insist it was user error. It was ludicrous. The I.T. Department has built a moat... More...
    (Credit Cards, Finance, Banks)
    enofile's Picture   enofile    0 Comments   Comments
  • Us. Bank



    Us. Bank sucks they stole my social security money and charged me $1000 in fees, and. Because the bank said it was deposited then social security won't send me another check.plus. They closed my account without my permission. Get your money out of this bank and find another one for your sake. They steal and don't care. Bad bank%uD83D%uDE30%uD83D%uDE25 More...
    (Miscellaneous)
    Dalgrandma's Picture   Dalgrandma    0 Comments   Comments
  • What a crock!



    I went to the local atm branch yesterday (the only one in my city) and noticed they have updated the machine, it now accepts cash or checks directly (not envelope deposits). Well, the machine ate a $100 bill and spit out an error receipt...I took that over to the counter, and was advised they would do nothing to help me, I would have to call an 800#. I did so, and was informed that it will take ten days for them to do an investigation!!!! What? You seriously have access to the machine, count the money find the extra $100 bill that the serial number is in succession to the other $100 bill I... More...
    (Credit Cards, Finance, Banks)
    reallyUSBank's Picture   reallyUSBank    0 Comments   Comments
  • this bank actually refuses to give you your money THIEFS



    my account was compromised around Christmas time, i only found out by going online an checking my account, i noticed 2 transactions for a atm deposit of fraudulent checks. my former boyfriend fessed up to taking my card and doing fake checks. i get social security every month, it never came in January! i had to go to social security and they refused to give me a check, cuz they said it was deposited. they talked to the bank they said the account was in the process of being closed and no one could deposit anything, it finally came in on jan 5th, i went into the branch today, and someone who... More...
    (Credit Cards, Finance, Banks)
    REALCHEMISTRY's Picture   REALCHEMISTRY    0 Comments   Comments
  • US Bank unauthorized withdrawal of my money



    I terminated my lease with US Bank on 11/6/14-paid in full. US Bank took an unauthorized withdrawal of my leae payment on 11/17/14. I tried for more than an hour to resolve the matter.I spoke with 2 people-"Ricky" and "Skip." I also had my auto sales person contact US Bank-to no avail. He was told tha I was already working with US Bank customer service. NOT TRUE. US Bank still has my funds on 11/26/14. I will complain to everyone I know and meet about the horrible service of US Bank. More...
    (Credit Cards, Finance, Banks)
    MSGarin's Picture   MSGarin    1 Comments   Comments
  • Shady and disrespectful US Bank



    This bank has the WORST customer service I've ever experienced. They charge fees for every little thing possible. They have reoccurring over draft fees meaning they keep charging you every 5 days which is rediculous. They charged me 300 in fees for one accidental overdraft. Most banks would help and remove fees but US Bank will not help you ot work with you in any way shape or form. They're customer service is horrible and every employee I've spoke with had a bad attitude and could care less about helping out the customer even the slightest bit. Huge mistake opening a account... More...
    (Credit Cards, Finance, Banks)
  • U.S. bank stole my money.



    In 2009 I had a business checking account and credit card with US bank. In 2010 they closed my account with $1700. in it and closed my credit card with $1500. on it. They stole $200 from me. I switch banks to a credit union but because of the time I was without a bank to deposit checks or take credit cards, I lost so much business that I had to shut down. 4 years later I try to start my business up again. I go to the credit union to deposit a check and find out that the credit union has closed my account with $200 in it, because US bank filed in 2011 a notice that I owe them even more... More...
    (Credit Cards, Finance, Banks)
    Dragonsrose's Picture   Dragonsrose    0 Comments   Comments
  • Customer service???? Seriously?????



    I see that US bank has a 1 star rating for customer service on consumer reports%u2026 I totally understand why now. I am a 67 year old grandmother, and have been a customer of US Bank for years. My only income these days is social security, and I can%u2019t afford to just let USBank keep the $467. that they have lost, because they don%u2019t want to take the time to put it back in my checking account. I paid my house payment on the 3rd of this month through bill pay, and the payment went to my USBank credit card which had a $0. Balance. (not sure how the credit card got on my... More...
    (Credit Cards, Finance, Banks)
    mistie3k's Picture   mistie3k    0 Comments   Comments
  • US Bank Not Customer Friendly



    I opened an account with no fees with a check over $20,000 with US Bank because my Broker banked there and the funds would be available immediately. I had planned to switch over from Wells Fargo but hadn't had a chance to update all my accounts. I needed to add my daughter on the account and they said they had to open a new account so we did. I ended having a $30 balance so I thought it was still there. I used the atm for $20 and it said there was no such account so I went in and spoke to a gal at a desk. She pulled up info and said I owed $290.79. I had never received a statement or... More...
    (Miscellaneous)
    Kathips1's Picture   Kathips1    0 Comments   Comments
  • US Bank closed the account and refused to send me a billing statement



    I filed Chapter 13 Bankruptcy this year on a different loan account. I didn't have a choice since they sued me. Since April 2014 US Bank has CLOSED the mortgage account and has refused to send me a monthly billing statement. Now it is August and the Company has decided to REOPEN the account and put the past due payments and late fees on the bill. Sad thing is, my attorney says that it is purely legal. So I am warning anyone who wishes to deal with this bank. DON'T DO IT!!!!!!! This company is trying to force me out in the streets. So I am forced to pay their outrageous charges... More...
    (Miscellaneous)
    complaint2014's Picture   complaint2014    1 Comments   Comments
  • US Bank



    US bank did not request funds form my bank when the payment was made. when they did request them the funds were not available. I did call and make arrangements to add extra funds to my monthly payments until they were paid. But they are still trying to take funds from the account after they have agreed to increase in this months payment. I am currently trying to obtain another Mortgage Company. More...
    (Real Estate, Brokers, Mortgages)
    jcar's Picture   jcar    0 Comments   Comments
  • CC Rewards



    The link to redeem my flex perks rewards has been broken 2-3 wks. When I call I get get transferred to a personal banker who has no idea what to do & transfers back to rewards. Their customer service is beyond useless & now I don't have time to cash my rewards in time to have what I wanted for a vacation. It's an ongoing issue they're not interested in resolving, so I will discontinue use of this non-rewards card w/an exorbitant annual fee & subsequently move my accounts elsewhere. Think long & hard before doing business w/US Bank, yet another large... More...
    (Credit Cards, Finance, Banks)
    gridmarks's Picture   gridmarks    0 Comments   Comments
  • Have a Blessed Day



    I am appalled that usb fired anyone for telling usb customers to have a "Blessed Day"! I as well as most other people who ARE the SILENT MAJORITY are FED UP with the Liberal Agenda to undermine the Freedoms of all AMERICANS. The best person for a job is not always hired because it may be a policy of a company or governmental body to hire X many of people of different ancestries, even ILLEGAL Immigrants. I am tired of not being able to say what I want to say because it may offend the political sensitivity of a handful of people(in relation to the total population of the United... More...
    (Government, Civil Services, Politics)
    hughamiller's Picture   hughamiller    0 Comments   Comments
  • US bank:A lack in languages



    So recently I neededocument to he notarized.Unfortunately it wasn't in english. It was in arabic, which apperantly isnt found in any notary in the portland, beaverton and tigard firms.US bank is a very undiversed company where it mostly employs the average single languaged individual (if lucky, u may find spanish).They have to understand that america is a very devirse country whcih requires servicds fit for their diverse needs.luckily, I was rhen linked to some people at wells fargo who were more than glad to help.Ive noticed thag wells fargo's branches carry a much more diverce... More...
    (Credit Cards, Finance, Banks)
    odlowkow's Picture   odlowkow    0 Comments   Comments
  • this Bank SUCKS!



    My Minor kids have checking accounts off of my account - my son who is is 17 is traveling out of the country - He went to our Tanasbourn branch in Beaverton OR to let them know he was travelling out of the country, they would not assist him, instead he was given a number to call to report it, the next day I went with him to the same branch, again we were sent away, the branch would not take the simple step to note his account for him. He has no experience dealing with banks and all the run around they give you. So I called the number, I entered my account, pin in the phone as you must to... More...
    (Credit Cards, Finance, Banks)
    CAD863's Picture   CAD863    0 Comments   Comments
  • US Bank will fine you at every opportunity



    US Bank will lie to you and take your money while exhibiting a level of incompetence that will astound and amaze you. I decided to try US Bank and opened a checking and savings account without first reading their online reviews. (Every single bank review website I%u2019ve found has extremely negative reviews about US Bank, it was stupid of me to not read online reviews first). I had a check go through which brought my checking into a negative state which they charged me $36 for. The reason this was upsetting is that for 7 years I%u2019ve banked with Capital One 360 (ING Direct) and they... More...
    (Credit Cards, Finance, Banks)
    JamesBond's Picture   JamesBond    2 Comments   Comments
  • Horrible Customer Services/Not doing there job correctly



    I have been waiting on a check for about 2 months now. When I recieved the first check late and no one would cash it. I requested that the check be sent out again they said ok check is sent and I would have to wait ten days. 10 days go by and I call back and I was told the check was never sent out. So they say that they will send the check out this time. here it is 16 days later and I call and they say they have the wrong address on file when they verified the address twice before. Now they are saying that theres nothing they can do because its in the hand of the postal services. WHAT! are... More...
    (Credit Cards, Finance, Banks)
    mrgaines09's Picture   mrgaines09    1 Comments   Comments
  • US Bank Credit Cards



    I am retired and get paid once a month, on the first. The due date on my credit card was changed to the 28th of the month. I have been charged a late fee of $35.00 every month since they changed the due date without my knowledge. I called and ask them to change it back to the 1st part of the month, I was told they could not do that. Unfair practices run amok at this bank. I will never use them again, and I think Kroger should find another back to issue their cards through. I canceled the card, and will pay their fee once last time, to pay it off. More...
    (Credit Cards, Finance, Banks)
    Wasthetoad's Picture   Wasthetoad    2 Comments   Comments
  • operates with legal authority



    US Bank says that when you open an account with them that you authorize them to impose the levy laws of any state within which they have branches. While they say this is standard bank operating procedures they do this without statutory authority. There is no federal law or regulation allowing them to impose the laws of one state in another state but banks have been doing so forever. They allow other states to seize funds in your accounts without any law allowing them to do so. They will and have attached social security funds which is illegal under federal law. You must prove that the funds... More...
    (Credit Cards, Finance, Banks)
    tfrost2002's Picture   tfrost2002    0 Comments   Comments
  • US Bank, Charged $2000.00 in two years, for overdraft fees



    I just recently closed 4 accounts at US Bank. Three personal and one Business, and now took my accounts back to Bank of America. I am convinced that US Bank, has no interest in helping individuals with their basic banking needs, but rather would like to take as much money as they can via service fees and hidden charges. I banked with BofA for 12 years, and never had 1/10th of the problems I faced with US bank. I am not exaggerating when I say I have paid US bank $2000.00 in random fees in the span of 2 years. They are master of justifying random fees. Here is an example. I wrote two... More...
    (Credit Cards, Finance, Banks)
  • Worst Bank Ever!!!



    I have had a account with US Bank for a few months now. I have not had one good experience with them! Customer Service is baD,the mobile app is a joke, they take way to long to credit deposits to your account, and I didn't receive my ATM card till a month after I opened my account. I had to go to the branch 3 times and request a card before I finally received it. I hade Bank of America for 6 years prior to this and I'm going back. I don't usually wright reviews on anything but I hope this will ditour anyone from opening up a account with them. More...
    (Credit Cards, Finance, Banks)
    Jen1981's Picture   Jen1981    0 Comments   Comments
  • Worst Customer Service



    Processing on line payments is a relatively easy and pain free process for all of us, at least I thought it was. I have been making on line payments to a vehicle loan account with US Bank since April of 2012 without incident. However, I noticed when doing this the site does not offer a confirmation number or any other way to verify I have submitted my payment. August 10, 2013 rolls around and a phone call from a US Bank rep informing me that they had not received my payment yet threw me off as I always pay 3 days prior to the due date. I immediately went on line and resubmitted after... More...
    (Credit Cards, Finance, Banks)
    muzbe1975's Picture   muzbe1975    0 Comments   Comments
  • US Bank Dana Point Office, California



    I have been a customer at US Bank for some time now. I have just had the worst possible experience of my life at an office in Dana Point, with a customer rep named Janelle. she so embarrassed me in front of another customer I was mortified....I was trying to resolve an issue making a deposit to cover a check I believed had not yet gone thru...but it just had, my online banking statement did not show a pending negative.....She in a very loud voice for everyone to hear stated that before you write the check, you should know you must have the funds in it.....of course right......It got worse... More...
    (Credit Cards, Finance, Banks)
    gdev's Picture   gdev    0 Comments   Comments
  • USbank



    Usbank had a promotion that says you can receive an automated deposit of $5, if you use your USbank card for 25 purchases of $15 and under up til 6/30/2013. I have been verified in qualifying for this offer, but when I did some more research and much calling to the bank (which gave me the run around), I found out that it is supposed to take 8-10 weeks to receive this $5. However last month I also received an email that says that my account would now have a monthly fee, because my direct deposit of my SSD no longer qualifies for account fee waiver! I am on SSD and it IS a fixed income. I... More...
    (Credit Cards, Finance, Banks)
    CCEEO's Picture   CCEEO    2 Comments   Comments
  • Indiana and Atlantic (Spokane, WA) ATM



    I have tried going to the US Bank on Atlantic and Indiana in Northwest Spokane for the ATM after 6 p.m. and it always goes offline. It has happened at least four times in the past two and a half months, so I have to drive out of my way to Downtown Spokane US Bank (Washington & Riverside), Garland District (Lincoln and Garland) in Northwest Spokane, or Northtown US Bank (on Queen between Mayfair and Lidgerwood). I finally called the US Bank personal and made a complaint on it. More...
    (Credit Cards, Finance, Banks)
    jdba21's Picture   jdba21    0 Comments   Comments
  • WORST CUSTOMER SERVICE EVER



    I have been banking with US Bank for a few years, and have always kept my accounts in good standing. When a check I wrote a month ago was cashed late, it caused me to overdraft the same day I was going to deposit a paycheck. I immediately noticed the $35 overdraft charge and called Customer Service to have it waived. I was told as long as my check was deposited within 24 hours the overdraft would be waived. I attempted to deposit my check using the mobile app, and it was declined twice! The first time I received an email saying "this check is not eligible for remote deposit" and... More...
    (Credit Cards, Finance, Banks)
  • Mortgage Employees



    This bank has really bad chattel mortgage people. They wrote off my loan without notifting me and now refused to either email or call to answer my questions. I have tried multiple times to try to get this resolved.NO ANSWER. I HAD TO SHUT THEM DOWN FROM ALL THEIR CONSTANT CALLS AS THE STRESSED ME SO MUCH MY MS FLARED UP tHEY DIDN'T CARE AND THEY WANTED THEIR MONEY NOW. All I want now is to get the title to my manufactured home and the down payment I made. More...
    (Real Estate, Brokers, Mortgages)
    dnosrub's Picture   dnosrub    2 Comments   Comments
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