US Bank Reviews and Complaints

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US Bank Reviews

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  • CC Rewards



    The link to redeem my flex perks rewards has been broken 2-3 wks. When I call I get get transferred to a personal banker who has no idea what to do & transfers back to rewards. Their customer service is beyond useless & now I don't have time to cash my rewards in time to have what I wanted for a vacation. It's an ongoing issue they're not interested in resolving, so I will discontinue use of this non-rewards card w/an exorbitant annual fee & subsequently move my accounts elsewhere. Think long & hard before doing business w/US Bank, yet another large... More...
    (Credit Cards, Finance, Banks)
    gridmarks's Picture   gridmarks    0 Comments   Comments
  • Have a Blessed Day



    I am appalled that usb fired anyone for telling usb customers to have a "Blessed Day"! I as well as most other people who ARE the SILENT MAJORITY are FED UP with the Liberal Agenda to undermine the Freedoms of all AMERICANS. The best person for a job is not always hired because it may be a policy of a company or governmental body to hire X many of people of different ancestries, even ILLEGAL Immigrants. I am tired of not being able to say what I want to say because it may offend the political sensitivity of a handful of people(in relation to the total population of the United... More...
    (Government, Civil Services, Politics)
    hughamiller's Picture   hughamiller    0 Comments   Comments
  • US bank:A lack in languages



    So recently I neededocument to he notarized.Unfortunately it wasn't in english. It was in arabic, which apperantly isnt found in any notary in the portland, beaverton and tigard firms.US bank is a very undiversed company where it mostly employs the average single languaged individual (if lucky, u may find spanish).They have to understand that america is a very devirse country whcih requires servicds fit for their diverse needs.luckily, I was rhen linked to some people at wells fargo who were more than glad to help.Ive noticed thag wells fargo's branches carry a much more diverce... More...
    (Credit Cards, Finance, Banks)
    odlowkow's Picture   odlowkow    0 Comments   Comments
  • this Bank SUCKS!



    My Minor kids have checking accounts off of my account - my son who is is 17 is traveling out of the country - He went to our Tanasbourn branch in Beaverton OR to let them know he was travelling out of the country, they would not assist him, instead he was given a number to call to report it, the next day I went with him to the same branch, again we were sent away, the branch would not take the simple step to note his account for him. He has no experience dealing with banks and all the run around they give you. So I called the number, I entered my account, pin in the phone as you must to... More...
    (Credit Cards, Finance, Banks)
    CAD863's Picture   CAD863    0 Comments   Comments
  • contour card



    I've been trying to explain a deposit that was made over a week ago to a lady on the phone. She explained to me I had to submit certain docments. I asked if there was a phone number I could call to speak directly to risk management. She said no only email. So I submitted my documents by taking pictures and emailing them. I walk into a branch today to resubmit the papers to be sure they got them. The lady first off told me they don't have no info on the contour card. Which I find dumb. It's their f'n product. Then she aske. Me to explain what happened. She then tells I... More...
    (Credit Cards, Finance, Banks)
  • US Bank will fine you at every opportunity



    US Bank will lie to you and take your money while exhibiting a level of incompetence that will astound and amaze you. I decided to try US Bank and opened a checking and savings account without first reading their online reviews. (Every single bank review website I%u2019ve found has extremely negative reviews about US Bank, it was stupid of me to not read online reviews first). I had a check go through which brought my checking into a negative state which they charged me $36 for. The reason this was upsetting is that for 7 years I%u2019ve banked with Capital One 360 (ING Direct) and they... More...
    (Credit Cards, Finance, Banks)
    JamesBond's Picture   JamesBond    2 Comments   Comments
  • Horrible Customer Services/Not doing there job correctly



    I have been waiting on a check for about 2 months now. When I recieved the first check late and no one would cash it. I requested that the check be sent out again they said ok check is sent and I would have to wait ten days. 10 days go by and I call back and I was told the check was never sent out. So they say that they will send the check out this time. here it is 16 days later and I call and they say they have the wrong address on file when they verified the address twice before. Now they are saying that theres nothing they can do because its in the hand of the postal services. WHAT! are... More...
    (Credit Cards, Finance, Banks)
    mrgaines09's Picture   mrgaines09    1 Comments   Comments
  • US Bank Credit Cards



    I am retired and get paid once a month, on the first. The due date on my credit card was changed to the 28th of the month. I have been charged a late fee of $35.00 every month since they changed the due date without my knowledge. I called and ask them to change it back to the 1st part of the month, I was told they could not do that. Unfair practices run amok at this bank. I will never use them again, and I think Kroger should find another back to issue their cards through. I canceled the card, and will pay their fee once last time, to pay it off. More...
    (Credit Cards, Finance, Banks)
    Wasthetoad's Picture   Wasthetoad    2 Comments   Comments
  • operates with legal authority



    US Bank says that when you open an account with them that you authorize them to impose the levy laws of any state within which they have branches. While they say this is standard bank operating procedures they do this without statutory authority. There is no federal law or regulation allowing them to impose the laws of one state in another state but banks have been doing so forever. They allow other states to seize funds in your accounts without any law allowing them to do so. They will and have attached social security funds which is illegal under federal law. You must prove that the funds... More...
    (Credit Cards, Finance, Banks)
    tfrost2002's Picture   tfrost2002    0 Comments   Comments
  • US Bank, Charged $2000.00 in two years, for overdraft fees



    I just recently closed 4 accounts at US Bank. Three personal and one Business, and now took my accounts back to Bank of America. I am convinced that US Bank, has no interest in helping individuals with their basic banking needs, but rather would like to take as much money as they can via service fees and hidden charges. I banked with BofA for 12 years, and never had 1/10th of the problems I faced with US bank. I am not exaggerating when I say I have paid US bank $2000.00 in random fees in the span of 2 years. They are master of justifying random fees. Here is an example. I wrote two... More...
    (Credit Cards, Finance, Banks)
  • Worst Bank Ever!!!



    I have had a account with US Bank for a few months now. I have not had one good experience with them! Customer Service is baD,the mobile app is a joke, they take way to long to credit deposits to your account, and I didn't receive my ATM card till a month after I opened my account. I had to go to the branch 3 times and request a card before I finally received it. I hade Bank of America for 6 years prior to this and I'm going back. I don't usually wright reviews on anything but I hope this will ditour anyone from opening up a account with them. More...
    (Credit Cards, Finance, Banks)
    Jen1981's Picture   Jen1981    0 Comments   Comments
  • Worst Customer Service



    Processing on line payments is a relatively easy and pain free process for all of us, at least I thought it was. I have been making on line payments to a vehicle loan account with US Bank since April of 2012 without incident. However, I noticed when doing this the site does not offer a confirmation number or any other way to verify I have submitted my payment. August 10, 2013 rolls around and a phone call from a US Bank rep informing me that they had not received my payment yet threw me off as I always pay 3 days prior to the due date. I immediately went on line and resubmitted after... More...
    (Credit Cards, Finance, Banks)
    muzbe1975's Picture   muzbe1975    0 Comments   Comments
  • US Bank Dana Point Office, California



    I have been a customer at US Bank for some time now. I have just had the worst possible experience of my life at an office in Dana Point, with a customer rep named Janelle. she so embarrassed me in front of another customer I was mortified....I was trying to resolve an issue making a deposit to cover a check I believed had not yet gone thru...but it just had, my online banking statement did not show a pending negative.....She in a very loud voice for everyone to hear stated that before you write the check, you should know you must have the funds in it.....of course right......It got worse... More...
    (Credit Cards, Finance, Banks)
    gdev's Picture   gdev    0 Comments   Comments
  • Check Cashing



    I think that is is ridiculous that I have 3 accounts with US Bank, all in good standing, for several years and today when I went to cash a State tax check for $1100. they would not cash it. Told me I had to deposit all but $200 of it. I get direct deposit on one of my accounts every 2 weeks. I've had this account over 5 years in good standing. Whats the purpose of having a checking account if I have to go somewhere else to cash my check?? This will be my last month with US Bank. I will be closing all 3 of my accounts. And I will never refer anyone else to them again! More...
    (Credit Cards, Finance, Banks)
  • USbank



    Usbank had a promotion that says you can receive an automated deposit of $5, if you use your USbank card for 25 purchases of $15 and under up til 6/30/2013. I have been verified in qualifying for this offer, but when I did some more research and much calling to the bank (which gave me the run around), I found out that it is supposed to take 8-10 weeks to receive this $5. However last month I also received an email that says that my account would now have a monthly fee, because my direct deposit of my SSD no longer qualifies for account fee waiver! I am on SSD and it IS a fixed income. I... More...
    (Credit Cards, Finance, Banks)
    CCEEO's Picture   CCEEO    2 Comments   Comments
  • Indiana and Atlantic (Spokane, WA) ATM



    I have tried going to the US Bank on Atlantic and Indiana in Northwest Spokane for the ATM after 6 p.m. and it always goes offline. It has happened at least four times in the past two and a half months, so I have to drive out of my way to Downtown Spokane US Bank (Washington & Riverside), Garland District (Lincoln and Garland) in Northwest Spokane, or Northtown US Bank (on Queen between Mayfair and Lidgerwood). I finally called the US Bank personal and made a complaint on it. More...
    (Credit Cards, Finance, Banks)
    jdba21's Picture   jdba21    0 Comments   Comments
  • WORST CUSTOMER SERVICE EVER



    I have been banking with US Bank for a few years, and have always kept my accounts in good standing. When a check I wrote a month ago was cashed late, it caused me to overdraft the same day I was going to deposit a paycheck. I immediately noticed the $35 overdraft charge and called Customer Service to have it waived. I was told as long as my check was deposited within 24 hours the overdraft would be waived. I attempted to deposit my check using the mobile app, and it was declined twice! The first time I received an email saying "this check is not eligible for remote deposit" and... More...
    (Credit Cards, Finance, Banks)
  • Mortgage Employees



    This bank has really bad chattel mortgage people. They wrote off my loan without notifting me and now refused to either email or call to answer my questions. I have tried multiple times to try to get this resolved.NO ANSWER. I HAD TO SHUT THEM DOWN FROM ALL THEIR CONSTANT CALLS AS THE STRESSED ME SO MUCH MY MS FLARED UP tHEY DIDN'T CARE AND THEY WANTED THEIR MONEY NOW. All I want now is to get the title to my manufactured home and the down payment I made. More...
    (Real Estate, Brokers, Mortgages)
    dnosrub's Picture   dnosrub    2 Comments   Comments
  • Customer Service lies



    I have had US Bank for over 6 years. Some checks were lost and I called in about a stop payment. I was told that the stop payment fee would not go into affect until the checks were presented at the bank. Sounds good to me, if the checks were never found then I would never be charged. The checks were found by a good samaritan and destroyed. Imagine my shock to see the stop payment fees of $35 on my account. I had been LIED to!! I called to complain and the boy who answered kept me on hold for over 10 minutes while he talked to his supervisor. According to him, his supervisor said they could... More...
    (Credit Cards, Finance, Banks)
    AngryinOregon's Picture   AngryinOregon    0 Comments   Comments
  • Issued my account using incorrect name



    This Bank issued my account using the wrong name. It is an internal error as correct information was provided to the bank during the application phase. I have contacted Customer Service multiple times and jumped through all their hoops to get it corrected. It is now 4 months later and I was told that I needed to provide legal documentation of my name change. There was no name change, how can I provide that documentation? What they have is not even close to my name but is now tied to me and my credit history. During a call to Customer Service yesterday, I went through the same back... More...
    (Credit Cards, Finance, Banks)
    Cardin's Picture   Cardin    0 Comments   Comments
  • WORST CUSTOMER SERVICE.......... EVER !



    Your bank is a joke !!! I have filed a complaint with the BBB and am actually in the process of filing a second one !!! All you have to do is go online and view the AVALANCHE of complaints against US Bank. the branch in question, the Castro Branch in San Francisco. the Branch Manager is a joke !!!! I don't know how you people stay in business. Oh yeah, you rip people off and cannot offer any sort of explanation or have any sort of customer appreciation. there are many, many other banks out there, why people bank with US Bank is a complete mystery to me !!!!!!!! More...
    (Miscellaneous)
    sassy1's Picture   sassy1    1 Comments   Comments
  • Customer Service



    I refinanced my mortgage and unfortunately as I have found out it was sold to US Bank. The customer service with this bank is horrible. When I got my first statement and I wanted to pay the mortgage online I noticed that if you pay the mortgage from day 1-4 it is free. Day 5-9 they charge $3.50 and day 10-15 they charge $5.00. When I asked at a branch what this fee is for they all did not even know there was a fee. Tried to speak to someone on the phone and was told "that's the way it is" no one can tell me WHY there is such a fee. Seems like nickel and dime time for a... More...
    (Credit Cards, Finance, Banks)
    Nanthomp's Picture   Nanthomp    0 Comments   Comments
  • RUDE! HEARTLESS PEOPLE!



    The biggest mistake my Grandfather ever made was setting up his trust for his family with US Bank. My Grandfather passed away in 4/23/12 and the trust still isn't closed now 2/11/13. I understand these things take time, but the lack of communication is half the problem. Our "Advisor" never returns calls, is never in the office, and when she does call us back she is rude and snotty. I tried explaining to her that all they are doing is dragging on the fact that my Poppa has passed. Instead of laying my Poppa to rest in my heart I'm to busy fighting with this bank to get... More...
    (Real Estate, Brokers, Mortgages)
    MKBNSTL's Picture   MKBNSTL    0 Comments   Comments
  • US Bank, ridiculous fees



    While out of town I had a 69 cent overdraft caused by a combination of the 6.95 fee on my free account and a auto payment on my car insurance. They did not send me any notice, but charged me 75$ in late fees for a 69 cent overdraft. That seemed so out of line I contacted the customer service department and they just emailed me a link to their new fee schedule. If they had not charged me a monthly fee on my no fee account, I would not have been overdrawn. I can not believe they would not wave even part of the fees. More...
    (Credit Cards, Finance, Banks)
    muriah's Picture   muriah    0 Comments   Comments
  • Poor Customer Service



    I spent 2 days trying to setup a bill pay. One instance I was on the phone for over an hour. I called both Zash Pay & US Bank to try & figure out what the problem was. Intrestingly enough both parties told me there was nothing they could do, it was the other parties issue. Yet again, I call back & ask for a conference call, only to be told "I dont have to do that." I have was so offended & appaled that my simple request was met with such rude & discourteous service. I have been in banking for the last 5 years & would never dream of telling a client 'I... More...
    (Credit Cards, Finance, Banks)
    12years's Picture   12years    0 Comments   Comments
  • US Bank - Glen Ellyn



    US Bank is the worst! - My debit card was skimmed and over seven thousand dollars were stolen from my checking and savings account in three days. US Bank did NOTHING to stop this. Not an Alert - NOTHING Their fraud department is a joke - held for over 30 minutes and nobody knows what is going on. I am firing them and going to West Suburban - a privately owned bank that I hear stands and cares for their customers. Hopefully, I'll get my money back but in the mean time, US Bank could CARE LESS! More...
    (Advertising)
    airborne82's Picture   airborne82    0 Comments   Comments
  • US Bank Loan Division Out of Portland Oregon



    This bank is horrible customer service. I paid off the balance of my car loan ($3000) only to find out there was a remaining $20 in interest which they submitted to a Credit Burea and hurt my credit over their $20 interest fee. I called their customer service branch numerous times to reverse this charge and was bounced around to various numbeers and departments with no help at all. Then they wanted to collect $75 for an early pay off fee. I would avoid doing business with this Bank at all costs. More...
    (Credit Cards, Finance, Banks)
    USBankAVOID's Picture   USBankAVOID    0 Comments   Comments
  • Online banking/Customer Support



    So I have had a bank account withe US Bank now for about two years and theey were great in thee beginning and theey have been getting worse and worse and it has now boiled to a head. I have been using thee cash advance account theey set up for me because I have direct deposit, I have a $500 Dollar limit I use it to assist withe random bills so one of theese was to pay my mediator as I am in thee middle of trying to get custody of my daughter. Well I use thee account and it says I have tell thee 28 of thee following monthe to make thee payment of approx. $440 which does not reflect upon my... More...
    (Credit Cards, Finance, Banks)
    jatwood1002's Picture   jatwood1002    0 Comments   Comments
  • US Bank charging a monthly fee on "free" account



    No one at the bank is quite sure why I am getting charged a monthly fee and after 23 minutes on the phone with a call center at 800USBANK most of which was spent on hold. I am still waiting for a call from my branch. The fee will most likely be ironed out, my problem was the call center. I was on hold 18 of the 23 minutes. The call was eventually answered after 6 minutes or more. The hold music was very loud, nervous piano music and was not quite on the station. I told the CS rep. that the call center itself is adding anxiety to its customers by the system that is failing in handling... More...
    (Credit Cards, Finance, Banks)
    grannyghee's Picture   grannyghee    0 Comments   Comments
  • US Bank Support Line or Lack Thereof



    My complaint is more along the lines of the support line 800-365-7772. In a nutshell, I locked out my account online because of invalid password attempts. You know, honest mistake. But dear lord, good luck resetting it. They don't allow you too online, ok so I call the telephone number above that it suggests. Every time in the last few days, I ask to speak to a support agent. Every single time, it immediately comes back and says they are expierencing higher then normal calls and then hangs up. I have NEVER seen a support line do this, if there is a wait...I will gladly wait!... More...
    (Credit Cards, Finance, Banks)
    cwise's Picture   cwise    0 Comments   Comments
  • US Bank has poor customer service



    US Bank has pitiful customer service. I needed a simple statement from them because I am embarking on a new adventure (foster care) and they require a credit reference. I called and asked for a simple statement of the lenght of my loan history, and that I have made all payments on time (which is just stating facts). After LONG stretches on hols and talking to three different people, I was told that the 38 minutes I just spent with them was a total waste because they couldn't do that. It would have taken about 3 minutes for any of the three people I spoke with to look at my account,... More...
    (Real Estate, Brokers, Mortgages)
    KNorthinKY's Picture   KNorthinKY    0 Comments   Comments
  • US BANK POOOOOOR CUSTOMER SERVICE



    I have had an account with US Bank in Taylorville, IL for over 20 years. There is often a wait to do business with the tellers; however, today, after waiting about 10 minutes with 1 customer before me and 4 employees behind the counter (2 in the vault counting change for the other customer, 1 flirting with the customer, and 1 doing what looked to me as nothing), I asked to speak to a supervisor. Three people came to me (2 who were nice but could do nothing, and the chief customer service officer). I was told that all behind the counter were trainees and could'nt help me. WHERE WAS... More...
    (Credit Cards, Finance, Banks)
    tiger2x's Picture   tiger2x    0 Comments   Comments
  • Does not keep records of BASIC information!



    Long story short, we withdrew some money from an account at US Bank to use for closing costs for purchasing a home. EVERYTHING has been approved by the lender, all they need is documentation of the withdrawals from US Bank (statement and copy of cashier's check). They told us they do not keep statements further back then two months, and would charge us $15 an hour to look for a copy of our check even though we had the receipt for it. Needless to say this is the only thing keeping us from closing on a house, and the representatives are utterly beyond rude. This is not the first time US... More...
    (Credit Cards, Finance, Banks)
    manda0788's Picture   manda0788    0 Comments   Comments
  • reebok litigation



    Reebok is finually giving out the money for those who bought their easytone shoes well went to go cash it at Walmart they told me they was not cashing these checks cause they are the size of a post card so I call to see where I can cash this thing and they say there are no us banks in TX so tell me how many of us will have to throw this check away or open up a stuipd bank account just to get this money I think these people know this an when I called they told me I could drive to Davenport. IA hummm no thank just give me back my money they didn't give me even half of what I paid for... More...
    (Legal Services)
    mandyroyall's Picture   mandyroyall    1 Comments   Comments
  • terrible



    this bank offer the worst customer service to its customers.My direct deposit was not posted till 4 days after the customary same day posting,and when i tried to get my money they informed me that i have to wait for a cashier s check from the bank.It is the most ridiculous thing i have ever experienced ,and their corporate office was worse plus no common sense.they are more concerned of selling you banking products than providing customer service More...
    (Miscellaneous)
    Issam021409's Picture   Issam021409    1 Comments   Comments

US Bank Reviews By Product


US Bank Comments


Jenna007 says: (1 month ago)
 0
Good Day Everyone,

I am Mrs Jenna Mooner,i am married with two kids and i live in United State Of America. I want to testify about a loan company,On the 2th of March this year ,I was having a little problem with my land lord and our case was in court, so i needed to get a house of mine so that i can be free from my land lord's problems and harassment. finally.. I am giving this testimony not for too much reason but just to fulfill my own bargain of the promise i made to ISAAC ROBINSON LOAN COMPANY that i was gonna carry out as soon as i get my loan within 48 hours as they insisted and guaranteed me that i will soon get my loan funds. I do not have much to say but the issue is that i never believed or thought that i was gonna get a real loan without been scammed by my other lenders. I lost $2,500.00usd in 2 weeks and due to this i loosed all interest and i never believed that i was gonna get a loan online and all effort to get a loan from my bank was not possible because i have my credit score was low.... the issue is that if i start talking about all that i have been through ... i wont be able to complete ti because i have really been through a lot . I was surfing through the internet some few days back and i saw an advert from Mr Isaac Robinson,the C.E.O ISAAC ROBINSON LOAN COMPANY , i thought it wasn't real so i forgot about it but something kept on telling me to try my luck for the very last time and after 2 days of my thoughts i went back to that site and i applied through his email address which is isaacrobinsonloanlink007@gmail.com and everything went on but until now i was still scared because i never wanted to experience what i had experienced before. Finally i gave in because i needed a loan so bad and not minding how it was gonna come through but fortunately for me, I got my loan so easily and so quick without problems or delays WITHIN 48 HOUR from the ISAAC ROBINSON LOAN COMPANY. All i wanna say is that God Bless You All especially Mr Isaac Robinson for been honest to me and also a very big thank you Mr Isaac Cornelius Goodluck who is the chief receiving officer to ISAAC ROBINSON LOAN COMPANY For keeping to your words by giving me that loan of $ 85,000.00usd at the exact time you promise me,am so grateful,may the good God who created the whole universal and here is his email address just in case if you are in the situation and doubt i was in before i got my loan or if you are also in need of a loan too,you can reach them with via email here isaacrobinsonloanlink007@gmail.com.

Thanks,

Mrs Jenna Mooner



316Taffy says: (2 months ago)
 0
HOMEOWNERS ALERT!!! IF US BANK IS HOLDING YOUR MORTGAGE OR IF YOU ARE CONSIDERING TO ESTABLISH A LOAN WITH THIS INSTITUTION, BEWARE!!!!!! THEY ARE IN THE BUSINESS AT THIS TIME TO SHORT SELL ALL PROPERTIES THAT ARE IN ARREARS! WE HAVE FRIENDS THAT FELL INTO ARREARS ON THEIR MORTGAGE AND US BANK KEPT USING STALL TACTICS TILL THE AMOUNT OWED EXCEEDED WHAT THEY COULD POSSIBLY PAY! AVOID THIS FINANCIAL INSTITUTION AT ALL COSTS!!



beegklue says: (1 year ago)
 0
I was told it was going to take 3-4 weeks to complete a HELOC, I pulled out of Wells application because they told me it was going to be 8 weeks and stated my app with US bank. 8 weeks has now past with US Bank and they are telling me it could be several more weeks. No end in sight. Do fall for the bait and switch.



sizzle says: (1 year ago)
 0
I used my debit card to withdraw cash while traveling overseas. Apparently, all of my accounts are set up for ''expanded account access'' which means when I used my debit card to withdraw funds from my checking account, it magically decided to go right ahead and use my credit card, and count my withdrawals as a ''cash advance'', charging me $10 in fees for each withdrawal, as opposed to the -I think- $2.50 ATM fee that would have been charged had it used my debit card as I intended.

I sent an email to complain and request a refund for the fees, but I highly doubt that a refund will be granted since big banks clearly don't care about their customers.



tshapard says: (1 year ago)
 0
USbank won't let me enroll in online deposit. Been a customer a long time, access the account online often, never had a deposit return (deposited at back obviously since they won't let me access online deposit. Even wrote to local bank manager -- no response at all



tshapard says: (1 year ago)
 0
USbank won't let me enroll in online deposit. Been a customer a long time, access the account online often, never had a deposit return (deposited at back obviously since they won't let me access online deposit. Even wrote to local bank manager -- no response at all



USbankisTHIEF12 says: (2 years ago)
 0
USbank sold my information to CSI. CSI started charging me saying I was insured to them. I was never been insured to this company. I did not have their policy. I hate USbank for not giving back my money.



kellykimberly says: (2 years ago)
 0
US Bank Mortgage division recently decided to eliminate local title companies from providing title insurance on their mortgage transactions. This is appalling because each individual should be able to choose their title company!

Title is part of the closing process and the company that your mortgage from outstanding judgements. They are shutting the door on small and medium size title companies through out the nation, and not caring about who may have lost their jobs in the process in your local communities. This county was founded on free market competition. It is simply not fair to take business away from your local title companies where real people work and depend on business from US Bank for a living!!! US Bank claims they will only use large national title companies because of cost savings, however, this is not true. US Bank is discriminating on locally owned businesses, but at the same time they want small businesses to bank with them!

This is like the national government saying people can only shop at large national grocers such as Costco, Walmart and Sams club and not allowing people to shop at their local grocery stores in order to save money.

I work for a local title company that I love and have worked hard over the years to secure local business relationships with US Bank loan officers to gain their business, but now all the years of work had gone down the tubes, and many people that are in the title industry throughout America are without jobs because of this US Bank Executive Decision!

When the local title companies contacted US Bank to voice their concerns, we were told that is an executive decision and it will not be changed.

Please Let the Executive President of US Bank know what a flawed and unethical business practice is by eliminating local business vendors!!!!

The Executive Chief Officer is Richard K. Davis and he should address this issue



Profiled says: (2 years ago)
 0
I've been banking with US Bank since the 70's and at the 3rd St and Reed Mkt branch in Bend OR for the past 7 years. I maintain a large savings balance and respectable checking balance. I've never given them any grief. I recently sold a vehicle and was paid in cash. I deposited a large sum but well under the $10K limit. The teller made a comment alluding to my appearance after looking at my account balances. Yes I know as per my teen daughter I look like an old surfer or a mad scientist but heck I'm retired and now avoid the barber and my razor. Knowing there are cash deposit limits and time frames I asked the teller and was handed an info sheet. Isn't your bank the place where you should ask banking questions? The next thing I know I'm reported for "Suspicious Behavior" by the branch apparently due to my appearance and asking a banking question. I don't know if Wells Fargo is any better but when I shared my story they did mention they use discretion and judgement and a long time customer well known in the branch who typically maintains large account balances would not be reported for "Suspicious Behavior". It would appear that US Bank is involved in profiling their customers. Should you be Black, Hispanic, Asian or any other minority I'd especially watch my back when conducting business with this bank as profiling appears to be part of their practices and policies.



cthueson says: (2 years ago)
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For the last four months us bank has been lying to me about some checks i ordered and then finally this week four months later told me they were unable to send them out more to the story but im looking for some people who want to sign a petition and im planning a walk in to the bank with over 100 people and television news reporters



MARSNARRRLEY says: (2 years ago)
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I'm kind of shocked and dismayed and embarrassed to be staring at the teller's cleavages...Doesn't this company have a DECENT BUSINESS DRESS CODE! Have not had very many problems with this bank and hate to go to the hassle of changing banks, but it seems there are far too many branches where I have wondered, lately, why the woman even bothered with ANY shirt at all today...there was so much boob in my face as my transactions were being processed! SICKENING!



Amed1980 says: (2 years ago)
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Don't open an account with this bank specially in murrieta ca in stater bros omg the branch manager Carolyn she is antiprofesional ans super rude.



DONTDOIT says: (2 years ago)
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I'm so frustrated with this stupid bank. they have screwed me agian. i set up direct deposit about 8 weeks ago and every pay check they hold MY money for three days and they never have anything to say but wait. They cant see the money that they have but my employer clearly sent it three days before payday!!!!!!! After I get my money this time I'm done with this bank forever and I will spread the word to whom ever I come in contact with.this bank has caused me late payments on rent and other bills. Convenient card my butt YEAH RIGHt!!!!!!. And maybe you should change your guarntee of your money being there on payday morning because it NEVER is. Customer Service SUCKS TOO!!!!



kz444 says: (3 years ago)
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I have banked with US Bank for about 5 years now. The first experience I had, ended up with me paying $360 out of pocket for the BANKS mistake. I moved and had notified the bank of the new address - I did not receive any statements for awhile (but thought nothing of it really) I then received a letter from US Bank stating I owed $360 due to the fact that my statements were being returned back to them. The BANK didn't change my apartment number, therefore, the statements were being sent to my old apartment, which is why they were being returned to the bank. Turns out, for 3 months, I was being charged $5 a day on the week days and $8 a day on the weekends - for 3 months straight! ALL BECAUSE OF A RETURNED STATEMENT -- WHICH IS FOR MY OWN PERSONAL RECORD!! That is the most obnoxious thing I have EVER heard in my life. Shortly after that, I discontinued banking with them. About 2 years later, I decided to give them another chance (and it was the most convenient bank for me in town) - I signed up for a FREE checking/savings account with NO minimum balance required. Things were alright. A few months ago, I've noticed that I'm being charged a monthly maintenance fee? WTH is that?! I wasn't charged this fee before, so why now? I very rarely even keep my money in my account because I do NOT trust them! I recently bought a brand new car, went to deposit my check today - and was told my account was CLOSED!! I received NO notification of this whatsoever. So now, I have a car payment, car insurance and a few other bills which are taken directly out of my account (car payment is due today) --- but it was canceled! I filed a complaint with the BBB. I would not recommend this bank to ANYBODY!!!!!!!!!!!! Isn't the point of a bank to securely store your money, rather than having to PAY the BANK your money? I have no words for that bank. TERRIBLE describes it.



Ekimani says: (3 years ago)
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Went to a local bank in St Peters MO and hated the experience. It was my first time to visit this branch...two tellers stood there talking and no one even bothered to ask me if I needed help. Thankfully I do not intend to return there anytime soon. What a pathetic attitude toward customers..lousy tellers!!



lostmymoney says: (3 years ago)
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This is the worst bank ever!!! I royally screwed up when I left my small town bank for this big money HUNGRY stealing bank!! I don't get how any dummy can give this crooked money stealing bank? I found out the hard way if you use an ATM? The fees you get charged by that ATM is usually 2.00 and up? Well US bank also charges another 2.50 on top of the 2.00!! Sound crooked? Sure is in my books! My small town bank never sucked money out of me like USuck Bank! USuck Bank says it all!! Beware, stay with your current bank unless you want to donate your pay check to USuck Bank?



bckrdr says: (3 years ago)
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US Bank incompitant. Branch managers can't even give answers to why my payment went down one month and raised the next.. Please find employees that can do the job. An education isn't enough from what I see. Do the job or find someone who can..



bckrdr says: (3 years ago)
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US Bank Managers.. I had a question about my account. Simple.. The branch manager was unable to answer my question. She had to go to someone else to get answers. Still they were unable to answer my question. They are the most incompitant Bank I have ever dealt with



goggleladay says: (4 years ago)
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USBANK lost my paycheck in the ATM box for 6 days, withdrew the total amount from my account immediatly and did not notify me AT ALL in ANY FORM then charged me for the overdraft fees on both my credit card and checking account. These fees are almost $40 with an additional $10 fee attached and totalled several hundred dollars due to rent and bills being due! After being on hold for TWO HOURS they informed me the "guy who seperates cash from checks just lost the check for 6 days and didn't know where it was", but hey they found it! If I hadn't thought someone had stolen my identity and called them, they probably wouldn't have even looked for the check or notified me! Their online banking does not follow through on atomatic payments or transfers, even with the one month acctivation time, they harass and never really know whats going on when they call or you call them, just incompetent, rude service. I was hung up on, lied to, kept on hold for hours and forced to close my account due to thier lack of professionalism and management of my money! Unacceptable!



OMG1 says: (4 years ago)
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When your charges are just in authorizations status they charge overdraft fees. Even though you have money to cover everything that has not cleared the bank. So if a authorization never comes in say it was voided you have overdraft fees for items that you actually had the money available for. Seems like a racket to me.



CLC73 says: (4 years ago)
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I have banked with US Bank for over ten years and have found their employees consistently friendly, professional, and generally knowledgeable with the exception of a few new ones. There have been a few charges along the way that were unexpected but the manager readily reversed them when I asked politely, even when my error.

I suspect most of these complaints are from people who expect the bank to bail them out of their own problems such as overdrafts, poor credit and sloppy financial management. Don't blame the bank for your incompetence!




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