US Bank Reviews and Complaints ^{All Reviews}

User comment:

I have banked with US Bank for about 5 years now. The first experience I had, ended up with me paying $360 out of pocket for the BANKS mistake. I moved and had notified the bank of the new address - I did not receive any statements for awhile (but thought nothing of it really) I then received a letter from US Bank stating I owed $360 due to the fact that my statements were being returned back to them. The BANK didn't change my apartment number, therefore, the statements were being sent to my old apartment, which is why they were being returned to the bank. Turns out, for 3 months, I was being charged $5 a day on the week days and $8 a day on the weekends - for 3 months straight! ALL BECAUSE OF A RETURNED STATEMENT -- WHICH IS FOR MY OWN PERSONAL RECORD!! That is the most obnoxious thing I have EVER heard in my life. Shortly after that, I discontinued banking with them. About 2 years later, I decided to give them another chance (and it was the most convenient bank for me in town) - I signed up for a FREE checking/savings account with NO minimum balance required. Things were alright. A few months ago, I've noticed that I'm being charged a monthly maintenance fee? WTH is that?! I wasn't charged this fee before, so why now? I very rarely even keep my money in my account because I do NOT trust them! I recently bought a brand new car, went to deposit my check today - and was told my account was CLOSED!! I received NO notification of this whatsoever. So now, I have a car payment, car insurance and a few other bills which are taken directly out of my account (car payment is due today) --- but it was canceled! I filed a complaint with the BBB. I would not recommend this bank to ANYBODY!!!!!!!!!!!! Isn't the point of a bank to securely store your money, rather than having to PAY the BANK your money? I have no words for that bank. TERRIBLE describes it.

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